Apple Customer Services, Part 2

[mrslant]

So, further to Monday's post, I went home and got my Mac's serial number, and yesterday I called them back. They said they would replace my faulty Mighty Mouse^TM, and they could either courier me a new one (if I gave them my credit card details to make sure I gave them the old one back) or take it in to my nearest Apple Premium Reseller, with the serial number, and they'd replace it.

Not wishing to monkey about with couriers any more than necessary, I chose the latter option. I gave them the post code of my office, and they told me to take it to Albion Computers on the Strand.

So today I brought the mouse into work, and in my lunch break I strolled over to the Strand, not forgetting to take my Mac's serial number with me.

Whereupon I was told they couldn't replace my mouse as I didn't buy it from them, and I will have to go to the Apple Store on Regent Street.

Ah, well. They're open until 9 p.m., so I'll take it round after work.

Apple Customer Services. Because you have nothing better to do with your time.

Comments

[vayshti.livejournal.com]

This sounds to me, less of ACS giving you the wrong information, and more like Albion wanting all the perks of being an apple supplier, but without having to deal with any paperwork/difficulties of follow-up service.

Sales Dude's internal monologue: What? F*ck No! I don't commission if I have to be doing this - I'll tell him some bollocks story, even though our CoS is supposed to draw no distinction between stores - he won't know any better.

Sales Dude's mouth: You didn't buy it here.....

[mrslant]

Maybe. Hopefully I won't get any crap from the Apple Store.