Apple Customer Services, Part 2
Feb. 13th, 2008 02:46 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
mrslantSo, further to Monday's post, I went home and got my Mac's serial number, and yesterday I called them back. They said they would replace my faulty Mighty MouseTM, and they could either courier me a new one (if I gave them my credit card details to make sure I gave them the old one back) or take it in to my nearest Apple Premium Reseller, with the serial number, and they'd replace it.
Not wishing to monkey about with couriers any more than necessary, I chose the latter option. I gave them the post code of my office, and they told me to take it to Albion Computers on the Strand.
So today I brought the mouse into work, and in my lunch break I strolled over to the Strand, not forgetting to take my Mac's serial number with me.
Whereupon I was told they couldn't replace my mouse as I didn't buy it from them, and I will have to go to the Apple Store on Regent Street.
Ah, well. They're open until 9 p.m., so I'll take it round after work.
Apple Customer Services. Because you have nothing better to do with your time.
Not wishing to monkey about with couriers any more than necessary, I chose the latter option. I gave them the post code of my office, and they told me to take it to Albion Computers on the Strand.
So today I brought the mouse into work, and in my lunch break I strolled over to the Strand, not forgetting to take my Mac's serial number with me.
Whereupon I was told they couldn't replace my mouse as I didn't buy it from them, and I will have to go to the Apple Store on Regent Street.
Ah, well. They're open until 9 p.m., so I'll take it round after work.
Apple Customer Services. Because you have nothing better to do with your time.
